Our 30-Day Quality Promise

We want you to love your sportswear and custom gear. Every item at SportGiftTees is made-to-order, and if something isn’t right — we’ll make it right.

When You Can Return

1. Quality Issues

You may request a return or replacement if you receive:

• Print defects or color inconsistencies
• Material issues
• Stitching or construction defects

2. Order Mistakes (Our Fault)

We will replace or refund if:

• Wrong size, color, or design was shipped
• Items arrive damaged
• Items are missing from your shipment

3. Shipping Problems

You may request support for:

Items damaged during transit

Lost packages caused by the carrier

Excessively delayed packages

When Returns Aren’t Accepted

• Incorrect size chosen by the customer
• “Change of mind” after placing the order
• Items that have been worn, washed, or altered
• Custom or personalized items (unless defective)

Return Steps

Refunds are processed within 5–7 business days after approval.

1. Contact Us First

Email: [email protected]

Include:

• Your order number
• Photos of the issue (if applicable)
• Preferred solution (refund or replacement)

2. Authorization

• We respond within 24 hours
• If the issue is our fault, you will receive return instructions + a prepaid return label

3. Send Back

• Pack items safely (original packaging preferred)
• Include your authorization number
• Ship the package within 5 days

4. Processing

• Inspection within 2–3 business days
• Refund or replacement processed immediately after inspection

Return Shipping Costs

We Pay (Free Returns) When:

• Wrong item received
• Print, color, or material defects
• Damage during transit
• Shipping errors

You Pay (Customer-Covered Shipping) When:

• Incorrect size chosen
• Change of mind

Fee: $6.99 (US)
International returns: Free

Refund Details

• Inspection: 2–3 business days
• Processing: 5–7 business days
• Bank posting time: Additional 3–5 business days
• Refund method: Same as original payment (PayPal, credit/debit card, etc.)

Exchanges

For Size Changes

• Request within 7 days
• You pay return shipping
• We cover shipping for the new item

For Defective Items

• Send photos to us
• We issue an instant replacement
• Includes a free return label

Special Cases

• International Returns: Free shipping; may require extra time
• Holiday Orders: Extended 45-day return window
• Damaged Packages: Contact us within 48 hours with photos

Our Commitment

We promise:

• Fair review of every claim
• Fast and transparent communication
• Respectful and honest customer service

Because every fan deserves quality — that’s the SportGiftTees guarantee.

Contact Us

Email: [email protected]
Support: Available 24/7